Frequently Asked Questions

Think "Man Go". We're a nationwide digital healthcare company that connects men with physicians and a pharmacy through a secure telehealth platform to provide personalized care and innovative treatments to address men's health in ways that are both convenient and discreet. MangoRx helps men achieve peak performance through treatments addressing hair growth, testosterone support, and erectile function.

Our mission is to provide targeted treatments that empower every man to embrace his peak potential. By redefining men's health and shattering stigmas, we make advanced solutions approachable, innovative, and unapologetically fun.

MangoRx offers free doctor visits, no insurance requirement, no mandatory subscription, and patient-tailored compounded treatment options.

Not always. The telehealth-only model requires greater caution than in-person services. Healthcare providers will only approve treatment when safe and appropriate, and may recommend traditional in-person visits instead based on individual circumstances.

For customer support, email [email protected]. For media inquiries, contact [email protected].

State availability depends on three factors: telehealth technology compliance with state law, treatment option allowability via telehealth, and physician licensing eligibility. We're expanding rapidly and telehealth laws are changing quickly – so if we're not available in your state, please email [email protected] and we'll add you to our notification list!

No, telehealth platform and services currently do not extend beyond the United States.

Yes, every healthcare provider from the third-party medical provider network is licensed in the United States.

Yes. Our technology and platforms use HIPAA-compliant software that safeguards the confidentiality and security of your Personal Identifiable Information (PII) and Protected Health Information (PHI). Review our privacy policy for complete details.

No, only testosterone support treatment options currently require blood results at checkout.

A compounded medication involves combining ingredients to create formulations that are not commercially available. It is customized by a licensed pharmacist for individual patient needs.

MangoRx partners with a Texas-based compounding pharmacy licensed nationally with URAC and ACHC-PCAB accreditations plus Legit Script certification.

No, insurance is not accepted nor required for services and treatment.

Yes, individuals must be at least 18 years old. Some treatments require individuals to be 24 or older.

Many treatment options are specifically selected for individuals whose biological sex is male.

No, like all prescription medications governed by state and federal law, returns are not accepted and all sales are final.

The order will be canceled immediately and the amount captured at purchase will be refunded to the credit card.

Yes, individuals have the right to choose their own pharmacy, though results cannot be guaranteed outside the partner network.

If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately. MangoRx telehealth services are not intended for emergency medical situations.

The telehealth platform is 100% online. Create an account, select treatment, submit health information, and checkout. For new prescriptions, prepare to answer a medical questionnaire, provide blood work (if applicable), and upload a valid driver's license. A healthcare provider will review within 1-2 business days.

The telehealth platform is entirely online, therefore orders and questionnaires cannot be completed over the phone.

Orders are typically processed and shipped within 1-2 business days after the pharmacy receives an approved prescription. Testosterone support or weight management may take additional days for physician appointments.

Most questionnaires take no more than 5 minutes to complete on average, though complexity varies by individual and treatment type.

The questionnaire allows healthcare providers to review relevant information to determine a personalized care plan and approve treatment if medically appropriate.

Just like an in-person/traditional office appointment, we are required by law to validate you are a real person. Valid identification includes state driver's license, US passport, or government-issued photo ID with full legal name, date of birth, and expiration.

The platform accepts only PDF, PNG, and JPEG file formats.

Depending on treatment and state, meetings occur asynchronously or synchronously within 1-5 business days based on availability.

Real-time appointments are scheduled via Google Meet. Access by clicking the meeting link sent or signing into the MangoRx account Consultations tab.

Consider your surroundings before beginning. If in a noisy, inappropriate, or unsafe setting, the healthcare provider may request rescheduling.

Contact the partner pharmacy via the number on the prescription bottle or through the MangoRx account.

No, most treatment options are compounded exclusively for the patient and prescriptions from outside providers are not accepted.

MangoRx.com or MangoRx will appear on your credit card reconciliation statement.

Visa, MasterCard, American Express, and Discover are accepted.

Most commonly, the billing zip code and/or name on the card does not match bank records. Contact [email protected] for assistance.

MangoRx ships to Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Oregon, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington D.C., West Virginia, Wisconsin, and Wyoming.

No, shipping does not extend beyond the United States.

UPS is used exclusively for all shipments.

UPS Ground is included with your order at no extra charge. UPS TWO-DAY AIR and OVERNIGHT AIR are available at negotiated rates. Expedited shipping occurs after pharmacy fulfillment and does not guarantee expedited telehealth.

Yes, Subscribe and Save subscribers receive FREE UPS Ground shipping on initial and all subsequent auto-refill orders. Auto-refills process every 25 days.

The USPS is the only carrier delivering to P.O. Boxes. Historical issues with tracking and delivery confirmations led to discontinuing this option.

UPS may be unable to deliver to the provided address. Double-check the shipping address in the MangoRx account and contact [email protected] immediately.

If no further shipment details appear and over 7 business days have passed since the telehealth appointment, contact [email protected] immediately.

No, MangoRx orders do not require a signature upon delivery.

Yes, only discrete non-branded packaging is used when shipping prescription medication.

Sign in to the MangoRx account, click "Request Refill" under the prescriptions tab, checkout, and the pharmacy partner will fulfill and ship.

Some prescriptions allow refills as needed, while others require a 25-day minimum between refills. Auto-refills process every 25 days.

Sign in to the account, select the treatment, submit updated health information, and upload ID. A licensed physician will review within 1-2 business days to determine if continued treatment is appropriate.

Prescriptions are typically active for 1 year from the written date or until refills run out, whichever comes first. Controlled substance prescriptions expire in less than 6 months or until refills run out.

Sign in to the account, select treatment, submit updated health information, and upload ID. A licensed physician will review within 1-2 business days.

Yes, opt-in to Subscribe and Save for monthly auto-refills with FREE UPS Ground shipping. Auto-refills process every 25 days.

Subscribe and Save provides monthly auto-refills with FREE UPS Ground shipping on the initial order and all subsequent auto-refill orders. Auto-refills process every 25 days. The shopping cart does not require auto-refill enrollment.

Subscriptions expire when the prescription expires or refills run out, whichever comes first.

Cancel by logging into the MangoRx account, clicking the Subscriptions tab, or contacting [email protected].

Sign in to the MangoRx account and click the Saved Cards tab from the account dashboard.

Sign in to the MangoRx account and click the My Orders tab from the account dashboard.

Sign in to the MangoRx account and click the My Orders tab from the account dashboard.

Sign in to the MangoRx account and click the Address Book tab from the account dashboard.

Go to mangorx.com and click the Sign In button in the top right-hand corner of the navigation bar.

Contact [email protected] as soon as possible. Once the order has been fulfilled and shipped, cancellation is not possible. All sales are final once fulfilled.

No, like all prescription medications governed by state and federal law, returns are not accepted and all sales are final once fulfilled. Contact [email protected] if the prescription was filled incorrectly.

Contact [email protected] as soon as possible. Once fulfilled and shipped, cancellation is not possible and all sales are final.

Testosterone support protocols require blood testing so the healthcare provider can assess current blood panels, ensure accurate diagnosis, monitor for side effects, and tailor the best treatment plan.

No, bloodwork is only required for certain treatment options like testosterone support protocols.

Acceptable bloodwork must be completed within the last 30 days.

Bloodwork completed within the last 30 days must include Total Testosterone, Free Testosterone (Free Androgen Calculation), SHBG (Sex Hormone-Binding Globulin), PSA (Prostate-Specific Antigen), FSH (Follicle-Stimulating Hormone), and Estradiol. Submit from a provider of choice or order an approved MangoRx testosterone support at-home blood kit.

Options include submitting recent bloodwork from a provider of choice, ordering a LabCorp test through MangoRx for in-person visits, or ordering a MangoRx-approved at-home blood kit online. Bloodwork must be completed within 30 days and include required panels.

Upload the document before starting the testosterone support medical questionnaire on MangoRx.com. Contact [email protected] for upload issues.

Yes, the healthcare provider will assess current blood panels to ensure accurate diagnosis, monitor for side effects, and tailor the best treatment plan.

No, acceptable bloodwork from a provider of choice is acceptable if completed within 30 days and includes required panels.

Acceptable upload file types are PDF, JPEG, or PNG.

No, all visits with healthcare providers are included but labs are not. Provide required blood panels from a provider of choice or order an approved at-home blood kit from MangoRx.com.

Initial bloodwork provides a baseline for treatment introduction. Follow-up bloodwork shows how the body responds over time. Together, they provide a complete picture to ensure the treatment plan is effective and tailored.

Individuals must be at least 18 years of age to be evaluated and prescribed Mango.

Sildenafil Mangos allow readiness for up to 4 hours (similar to Viagra), while Tadalafil Mangos allow readiness for up to 36 hours (similar to Cialis), though results vary by individual.

Yes, traditional ED medications pass through the stomach and take up to an hour. Mango by MangoRx is different. It's a compounded sublingual (oral dissolving tablet, or ODT) that melts under your tongue and absorbs directly into the bloodstream—so you can be ready in as little as 10 minutes.

Mango combines Tadalafil or Sildenafil with L-arginine and Oxytocin into an oral dissolving tablet. The delivery method allows faster bloodstream entry. Healthcare providers adjust dosage based on medical history, though results cannot be guaranteed for everyone.

Sildenafil Mango tablets come in 50mg or 100mg dosages. Tadalafil Mango tablets come in 10mg and 20mg dosages. Individuals may request a dosage preference, but the healthcare provider determines what is appropriate based on medical history.

Availability depends on where our physicians are licensed, and it changes as we expand. Start your intake and you will be told during checkout whether we can treat you where you live. If we cannot yet, we will hold your details and message you as soon as your state opens.

Open the sachet only when ready to consume. Place the tablet under the tongue, allowing it to dissolve completely without drinking water or swallowing, as this impacts absorption. Take at least 15 minutes before sexual activity.

Prescriptions are typically active for one year from the date written and/or until refills run out, whichever comes first. Your healthcare provider may adjust the refills allotted based on your medical history. Once your prescription expires and/or runs out of refills, you will be required to resubmit your updated health information for your healthcare provider to review and determine if continued treatment is appropriate.

Mango by MangoRx is a unique compounded medication prescribed by healthcare providers to treat the effects and/or symptoms of Erectile Dysfunction.

Yes, oral dissolving tablets taste like Mango and leave no bitter aftertaste.

Sildenafil and Tadalafil Mango are sold in packs of 6, 12 or 18, and larger packs cost less per dose. Current pricing for every pack size is shown on the product page. Auto-refills are processed every 25 days and can be paused or cancelled at any time.

No, Sildenafil and Tadalafil Mango are only prescribed for individuals whose biological sex is male.

You have the right to choose your own pharmacy. However, results cannot be guaranteed for pharmacies outside of our network. Our partner pharmacy is a Texas-based compounding pharmacy that is licensed nationally and holds several accreditations, including URAC and ACHC-PCAB, in addition to Legit Script certification.

Our healthcare providers advise against mixing multiple prescription medications for ED treatment. If you have requested to switch from one prescription medication to another, the previous prescription will be marked as inactive.

Mango is an as-needed prescription medication. Use only as instructed by the healthcare provider. Refer to the prescription label and instructions.

About 15 minutes, though individual results vary. Open the sachet only when ready to consume.

About 15 minutes, though individual results may vary. Open the individual sachet only when you are ready to consume. For optimal results, place the tablet under your tongue, allowing it to dissolve completely. Do not drink water or swallow the tablet, as it may negatively impact the absorption rate.

Store at room temperature in the original medication packaging. Avoid extreme heat, cold, moisture, direct sunlight, or bright light, as these cause tablet disintegration. Open sachet only when ready to consume.

Yes, Mango is compounded as a sublingual medication, also called an oral dissolving tablet (ODT). It dissolves under the tongue and enters the bloodstream more quickly than pills.

Don't worry—it's still safe if you swallow it. But it won't absorb as quickly, which means it can take longer to kick in. For optimal results, place the tablet under your tongue, allowing it to dissolve completely.

It's normal for Mango tablets to crack or leave powder residue in the sachet. Because Mango is an oral dissolving tablet (ODT) without a protective coating, it's designed to break down quickly, making the tablet's composition somewhat fragile – but it doesn't affect how it works. For the best results, take all of the contents of the individual sachet, allowing it to dissolve completely under the tongue.

Being declined does not mean other ED treatments are not options. The provider may recommend in-person visits as more appropriate based on medical history. If declined, the order will be cancelled and the amount captured at purchase will be refunded.

Tadalafil is a prescription medication commonly prescribed to treat erectile dysfunction (ED). It belongs to a class of drugs called PDE5 inhibitors, which work by relaxing blood vessels and improving blood flow to the penis during sexual stimulation. It lasts up to 36 hours.

Sildenafil is a prescription medication commonly prescribed to treat erectile dysfunction (ED). It's part of a drug class called PDE5 inhibitors, which relax blood vessels and increase blood flow to the penis when sexually stimulated. It typically lasts up to 4 hours.

Oxytocin is a natural hormone often called the 'love hormone' because it's linked to bonding, trust, and sexual arousal. Mango tablets contain 100 iu.

L-Arginine is an amino acid that helps your body make nitric oxide, which supports healthy blood flow and circulation. Mango tablets contain 50mg.

Tadalafil is a prescription medication commonly prescribed to treat erectile dysfunction (ED). It belongs to a class of drugs called PDE5 inhibitors, which work by relaxing blood vessels and improving blood flow to the penis during sexual stimulation. It lasts up to 36 hours.

Sildenafil is a prescription medication commonly prescribed to treat erectile dysfunction (ED). It's part of a drug class called PDE5 inhibitors, which relax blood vessels and increase blood flow to the penis when sexually stimulated. It typically lasts up to 4 hours.

Oxytocin is a natural hormone often called the 'love hormone' because it's linked to bonding, trust, and sexual arousal. Mango tablets contain 100 iu.

L-Arginine is an amino acid that helps your body make nitric oxide, which supports healthy blood flow and circulation. Mango tablets contain 50mg.

Grow by MangoRx is a unique compounded medication used to treat the effects and/or symptoms of male pattern baldness.

Grow is sold as a 30-day, 60-day or 90-day supply, and current pricing for each is shown on the product page. Subscribe and Save subscribers receive FREE UPS Ground shipping on the initial order and every auto-refill. Auto-refills process every 25 days.

No, Grow is only approved for individuals whose biological sex is male.

Grow is formulated with four potent active ingredients known to combat hair loss. It combines the pharmaceutical-grade ingredients Minoxidil and Finasteride with Biotin and Vitamin D3, all with a long history of hair-growing properties. Unlike competitors offering individual ingredients, MangoRx compounds them into a single chewable tablet tasting like a breath mint.

Yes, Grow is a pharmaceutical medication requiring an active prescription from a medical provider.

Availability depends on where our physicians are licensed, and it changes as we expand. Start your intake and you will be told during checkout whether we can treat you where you live. If we cannot yet, we will hold your details and message you as soon as your state opens.

Biotin, also known as Vitamin B7 or Vitamin H, is a water-soluble vitamin that plays a crucial role in maintaining healthy hair, nails, and skin. It is involved in metabolism of fats, carbohydrates, and proteins essential for tissue growth and repair. Deficiency can cause hair loss, brittle nails, and skin rashes. Grow tablets contain 1 mg.

Minoxidil is a prescription medication primarily used to treat hair loss. Minoxidil works by widening blood vessels and increasing blood flow to stimulate hair growth, resulting in faster initiation and prolonged length of the growth phase of hair follicles. Grow tablets contain 2.5mg.

Vitamin D3, also known as cholecalciferol, is a fat-soluble vitamin that plays a crucial role in calcium and phosphorus absorption, bone health, and immune system function. Deficiency can lead to osteomalacia in adults. Grow tablets contain 2000 iu.

Finasteride is a prescription medication primarily used to treat benign prostatic hyperplasia (BPH) and male pattern baldness. Finasteride works by blocking the conversion of testosterone to dihydrotestosterone (DHT) in the body, helping shrink the prostate gland to prevent further hair loss in male pattern baldness. Grow tablets contain 1mg.

Testosterone is a key male sex hormone responsible for development of male reproductive tissues like the testes and prostate. It is vital for maintaining muscle mass, bone density, and overall physical strength. Additionally, it influences mood regulation, energy levels, and cognitive function. Optimal testosterone levels are essential for overall men's health.

After placing the order, a board-certified physician will review the medical questionnaire and blood panel to determine if the Testosterone Treatment is suitable. Once approved, the order will be shipped. After 30 days, patients will be prompted to undergo another blood test and schedule a follow-up visit.

Blood panels must include FSH, LH, Total Testosterone, Free Testosterone (Free Androgen Calculation), PSA, and SHBG. Verify before beginning the medical questionnaire that all components are included. Blood panels must contain all components for prescription processing.